KARENNI TRAVEL & LOGISTICS
Terms and conditions
Effective 8 October 2026 · Policy text in English
These terms describe use of Karenni Travel & Logistics and Golden Gate’s parcel-booking service. Read them together with the privacy policy and the specific service arrangement confirmed by the branch. They do not remove mandatory consumer rights.
Accounts and accurate information
Use an account you are authorized to control. Keep sign-in details private and report suspected misuse. Provide accurate sender, recipient, contact, address and parcel information, with authority to arrange the shipment. Do not submit fraudulent bookings, misuse OTP requests or attempt to access another customer’s records.
Requesting pickup
A customer pickup requires a Thai mobile number verified by SMS OTP for that account. Choose a saved verified number or verify a new number. A booking submission is a request, not a guaranteed pickup time or final acceptance for carriage. Branch staff or the assigned driver will call the recorded number to confirm the address, availability and pickup arrangements. Contact the office if that number or the arrangement changes.
Pickup fee paid to the driver
Agree the pickup fee directly with the driver before collection and pay the driver in cash at pickup. This pickup fee is separate from the shipping charge and is not included in the app’s shipment bill, payment QR or finance ledger. Ask the driver to clarify the amount and any pickup cancellation arrangement before agreeing.
Office receipt, weight and shipping price
Booking quantities and weights are estimates. Driver collection and office receipt are recorded separately. The office counts and weighs the goods, completes required sender checks, confirms the service route and informs you of the final kilograms and shipping charge. The shipment is accepted only after the branch completes intake. Any shown estimate is not a guaranteed final price. Applicable currency, taxes, additional services and payment arrangements must be explained as part of the confirmed price.
Payments and delivery records
Pay confirmed shipment charges through the method agreed with the branch. A generated QR, transfer instruction or uploaded payment slip does not itself prove payment; staff must verify receipt of funds. Any merchandise cash-on-delivery arrangement is separate from the driver’s pickup fee. Tracking shows recorded operational events and is not a promise of an exact delivery time. The branch confirms route availability and any cross-border requirements before proceeding.
Packing, contents and identity
Pack goods suitably and describe them accurately. Do not request carriage of prohibited or unlawful goods. Ask the branch before presenting dangerous, regulated, fragile, perishable or high-value items so acceptance, packing and any special arrangements can be confirmed. You remain responsible for lawful contents and necessary declarations. Staff may require identity evidence for intake; use only the designated restricted identity process. We may decline goods or suspend a request where legal, safety, verification or service requirements are not met.
Changes, cancellation and problems
Contact the branch promptly to change or cancel a request. Before collection, the app may allow cancellation while the booking is still eligible. Once goods are collected, the office must arrange any return or change; account deletion does not cancel an existing shipment or erase an outstanding payment obligation. Any return, refund or additional charge depends on the service already provided, the agreed arrangement and applicable law, and must be explained to you. Report loss, damage, incorrect charges or other issues promptly with the tracking reference and available evidence. These terms do not introduce a fixed compensation cap, automatic insurance or a waiver of statutory rights.
Service access and disputes
We may restrict access to address misuse or security incidents, while preserving a channel to resolve existing shipments and privacy requests. Contact contact@goldengateggt.com first for assistance. Thai law applies to the extent applicable, without excluding mandatory protections or access to competent authorities and courts. Updates apply prospectively and do not silently change a price or service already agreed for an accepted shipment.
Company and contact
Golden Gate GGT Co., Ltd.
บริษัท โกลเดนเกต จีจีที จำกัด
Registration number: 0585568000293
24/15 Moo 12, Ban Kat, Mae Sariang, Mae Hong Son 58110, Thailand
24/15 หมู่ที่ 12 ตำบลบ้านกาศ อำเภอแม่สะเรียง จังหวัดแม่ฮ่องสอน 58110